Terms of Service.

Fix Your Leads builds, deploys, and operates AI-powered automation systems for businesses. Our core offerings include, but are not limited to:

• Speed-to-lead text-back automation
• No-show and cancellation recovery workflows
• Dead lead reactivation sequences
• AI phone agents for inbound calls
• Missed call text-back systems
• Review request automation

Specific deliverables and scope are defined in the engagement agreement or order form you sign when onboarding.

• Setup fees and monthly service fees are defined in your signed engagement agreement.
• Monthly fees are billed in advance and are non-refundable unless otherwise specified.
• Payments are processed by our third-party payment processor. We accept ACH and major credit cards.
• Late payments may result in suspension of the Services after 7 days of non-payment.
• You are responsible for any third-party usage fees (SMS, voice, API costs) that exceed your plan's allocation, which will be billed separately at cost.

You agree to:

• Provide accurate business, billing, and integration information
• Grant us the access and credentials needed to build and operate your systems (e.g., booking software, phone line, CRM)
• Comply with all applicable laws, including TCPA, CAN-SPAM, HIPAA (if applicable), and state-level privacy laws
• Ensure you have proper consent from your leads and customers to be contacted via SMS, email, and phone
• Use our Services only for lawful business purposes
• Not reverse-engineer, resell, or repackage our Services without written permission

Our Services rely on third-party platforms (e.g., booking systems, CRMs, SMS providers, AI models). We do not control these platforms and are not responsible for their uptime, pricing changes, or policy changes. If a third party we depend on becomes unavailable or discontinued, we will work in good faith to replace the integration but make no warranty that every integration is always available.

• Your data is yours. Lead lists, conversation logs, CRM contacts, and business data you provide or generate through the Services remain your property.
• We retain ownership of our systems, workflows, templates, prompts, scripts, and software.
• Upon termination, we will provide you with an export of your data within 14 days of written request.
• We may use aggregated, anonymized usage data to improve our Services. No client-identifiable information is shared or sold.

We aim for 99%+ uptime on systems we directly control. However, because our Services depend on third-party platforms, we do not guarantee uninterrupted service. We are not liable for downtime caused by:

• Third-party platform outages
• Internet or network failures
• Force majeure events
• Maintenance windows (we will provide reasonable notice when possible)

All intellectual property rights in our Services, including software, workflows, AI prompts, automation logic, branding, and documentation, are and remain the property of Fix Your Leads. You receive a non-exclusive, non-transferable license to use the Services during your active subscription.

Each party agrees to treat the other's non-public business information as confidential and not disclose it to third parties except as required by law or to deliver the Services. This obligation survives termination of these Terms.

• Either party may terminate the engagement with 30 days' written notice.
• We may suspend or terminate your access immediately if you materially breach these Terms, fail to pay, or use the Services unlawfully.
• Upon termination, we will deactivate your automations and provide a data export upon request.
• Fees already paid for the current billing period are non-refundable.

Our Services are provided "as is" and "as available." We make no warranties, express or implied, including any warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee specific results, such as the number of leads booked, revenue generated, or show-up rates. Results depend on many factors outside our control, including the quality of your leads, your staff's response, and market conditions.

To the maximum extent permitted by law, Fix Your Leads' total liability for any claim arising out of or related to these Terms or the Services is limited to the amount you paid us in the 3 months preceding the event giving rise to the claim. We are not liable for indirect, consequential, incidental, or punitive damages, including lost profits, lost revenue, or loss of goodwill.

You agree to indemnify and hold Fix Your Leads harmless from any claims, damages, or expenses (including reasonable attorney fees) arising from:

• Your use of the Services in violation of applicable law
• Your violation of third-party rights (including privacy, TCPA, and intellectual property)
• Content or data you provide to us or to leads through our Services

You represent and warrant that all lead lists, contact data, and customer records you provide have been collected in compliance with applicable law and with proper consent for SMS, email, and voice communication. You are solely responsible for compliance with the Telephone Consumer Protection Act (TCPA), CAN-SPAM, and any state-level consumer protection laws.

We may update these Terms from time to time. Material changes will be communicated by email or in-app notice at least 30 days before taking effect. Continued use of the Services after changes take effect constitutes acceptance.

These Terms are governed by the laws of the State of Colorado, without regard to conflict-of-law principles. Any dispute arising out of these Terms will first be attempted to be resolved through good-faith negotiation. If not resolved within 30 days, disputes will be submitted to binding arbitration in Colorado Springs, Colorado, under the rules of the American Arbitration Association.

Questions about these Terms? Reach us at: