Privacy Policy.

Fix Your Leads (“we,” “our,” or “us”) operates the website fixyourleads.com and provides AI-powered lead follow-up and automation services to businesses, primarily medical spas and clinics (collectively, the “Services”). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our Services or interact with our website.

By using our Services, you agree to the collection and use of information in accordance with this policy.

1Information We Collect

Information You Provide Directly

• Contact information: Name, email address, phone number, business name
• Business information: Company size, services offered, existing tools and integrations
• Communications: Any messages, emails, or recordings of calls you share with us
• Payment information: Billing details (processed by our third-party payment processor; we do not store full card numbers)

Information From Our Clients’ Customers

When we deliver Services to a client (e.g., a med spa), we may process information about that client’s end customers, including names, phone numbers, email addresses, appointment details, and message content. This data is collected on behalf of our client, who acts as the data controller. We process it strictly under their instruction.

Information Collected Automatically

• Usage data: Pages visited, time on site, referring URLs, device and browser type
• Cookies and similar tech: Essential cookies for site functionality and anonymized analytics
• IP address: For security, fraud prevention, and general location analytics

2How We Use Your Information

• Deliver, operate, and maintain our Services
• Respond to inquiries, schedule calls, and provide customer support
• Build, configure, and optimize AI automations on your behalf
• Send service updates, account notifications, and (with consent) marketing communications
• Improve our Services, develop new features, and conduct internal analytics
• Detect, prevent, and address fraud, security issues, and technical problems
• Comply with legal obligations and enforce our Terms of Service

3How We Share Your Information

We do not sell your personal information. We share it only with:

• Service providers: Trusted third parties that help us operate our business (hosting, analytics, payment processing, communication tools, AI models). These providers are bound by confidentiality and data protection agreements.
• Our clients: If you are a customer of one of our clients, the information we process is shared with that client, who remains responsible for how they use it.
• Legal and safety: When required by law, subpoena, or to protect our rights, users, or the public.
• Business transfers: In connection with a merger, acquisition, or sale of assets, subject to equivalent privacy protections.

4Data Security

We take reasonable and industry-standard measures to protect your information, including:

• TLS 1.3 encryption for data in transit
• Encryption at rest for stored data
• Access controls and authentication for internal systems
• Regular security reviews of our third-party vendors

No system is perfectly secure. While we work hard to protect your data, we cannot guarantee absolute security.

5Data Retention

We retain personal information only as long as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. When you close your account or request deletion, we will delete or anonymize your personal information within 30 days, except where retention is legally required.

6Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your information
• Object to or restrict certain processing
• Data portability (receive a copy of your data)
• Withdraw consent for marketing at any time

To exercise any of these rights, email us at fixyourleadsadmin@gmail.com.

7SMS and Communications

Our Services may involve sending text messages to leads on behalf of our clients. All messages are compliant with TCPA and include clear opt-out instructions (reply STOP to unsubscribe, HELP for help). We never send marketing SMS without prior consent.

8Children’s Privacy

Our Services are not directed to children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us and we will delete it.

9International Users

Our Services are operated from the United States. If you access the Services from outside the U.S., your information may be transferred, stored, and processed in the U.S. where our servers and offices are located.

10Third-Party Tools and Integrations

Our Services integrate with third-party tools (e.g., booking systems, CRMs, calendar software) to function. When we integrate with these tools on your behalf, data flows between them as configured. Those third parties operate under their own privacy policies, and we are not responsible for their data practices.

11Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email (if you have an account) or by posting a notice on our website. The “Last Updated” date above reflects the current version.

12Contact Us

Questions or concerns about this policy? Reach us at: